Benefits and Services
Microsoft Office
Client
Governement Agency
Year
2025
Tools
Microsoft Office
Adobe Illustrator
Roles
Instructional Design
Project Management
Graphic Design
Script/Storyboard
Benefits and Services
When a federal government agency needed to overhaul its week-long Benefits and Services course, I was brought in to redesign the program into a cohesive, instructor-led learning experience. Guided by the ADDIE model, I reviewed legacy materials, facilitator scripts, and participant handouts to pinpoint where learners were overwhelmed by complex policy language and struggling to see how benefits connected to their personal transition decisions.
I then restructured the content into a series of modular sessions, drafted detailed instructor and participant guides, and built in practical exercises, scenario discussions, and tool walkthroughs to help learners apply information about health care, disability compensation, education, and employment to their own situations. Using Microsoft Office, I created slide decks, facilitator notes, activity worksheets, and checklists that supported consistent delivery while still allowing instructors to tailor examples to their audience.
Stakeholders appreciated how the updated design made a dense topic more accessible and actionable, and noted that both advisors and learners found it easier to navigate benefits conversations from start to finish.
Course Highlights
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![Road Map]()
This slide introduces the transition roadmap and highlights how benefits, services, and tools will support learners in taking ownership of their next steps.
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![Whole Health]()
This slide introduces a person-centered Whole Health approach that emphasizes partnership with the care team and a plan based on what matters to the individual.
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![Disability Compensation]()
This slide introduces disability compensation as a key benefit, previews the video overview, and highlights basic eligibility and next steps for filing a claim.
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![How to File a Disability Claim]()
This slide explains timelines for filing a disability compensation claim and outlines how to start the application online and understand effective dates.
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![Application Process for Certificate of Eligibility]()
This slide briefly explains how to apply for a stated government Bill benefits and use the Certificate of Eligibility to activate them with a school.
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![Guaranteed Home Loan]()
This slide summarizes the basic steps for using a home loan benefit and briefly notes the potential funding fee and possible exemptions.
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![VSO, State or Local Presenters]()
This slide introduces guest representatives and gives them space to explain how they can help participants access and maximize benefits and services.
